Recently, several passengers on social media complained about Spring Airlines cabins being too cold, with the air conditioning cranked up high, and shared videos showing a foggy cabin. Passengers reported asking flight attendants for blankets, but were told they weren’t free and required scanning a QR code to purchase one for 15 yuan. Some netizens believe the airline deliberately lowered the cabin temperature to encourage customers to buy blankets.
On the afternoon of August 25th, Spring Airlines issued a statement responding to the allegations, stating that the allegations “forcefully link normal condensation in summer cabins to cabin sales.” The video depicts condensation, which occurs when humid summer cabin air meets the cool, dry air produced by the air conditioning. Condensation quickly disappears after takeoff. This phenomenon is a common physical reaction. There is no case of intentionally lowering the cabin temperature to sell blankets.
Spring Airlines stated that it responded to and refuted the rumors in relevant media reports in August 2023 and has also provided passenger education through various official channels over the past few years. The company strictly adheres to cabin temperature settings to ensure a comfortable cabin temperature. There is no intentional lowering of the cabin temperature to sell blankets. The company has fully verified the relevant online rumors. For any malicious acts that damage the company’s reputation, Spring Airlines will take legal action and other legal action to hold those responsible for maliciously spreading the rumors accountable.
As a budget airline, Spring Airlines charges for blankets and drinking water on board its aircraft. According to customer service, blankets are available for a fee of 15 yuan each and can be taken away after disembarking.